Our CRM Services

• Full lifecycle project management and implementation from requirements capture through to rollout
• Support system and user acceptance testing e.g. development of test plans, test cases, test scripts, test environment
• Collection, validation and documentation of business requirements
• CRM Design, configuration and Upgrades
• Technical support and problem resolution for the support services environments
• Performance analysis and tuning

Our Advantage

• Helping enterprises to enable its marketing departments to identify and target their best customers, manage marketing campaigns with clear goals and objectives, and generate quality leads for the sales team.
• Assisting organizations to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices)
• Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service.
• Providing employees with the information and processes necessary to know their customers, understand their needs, and effectively build relationships between the company, its customer base, and distribution partners.

Siebel Expertise

• Siebel Design and Configuration ( 7.x)
• Data architecture (6.x,7.x)
• Data Migration and Conversion
• Workflow configuration
• Siebel eBusiness Application Integration (eAI)
• Siebel Enterprise Integration Manager (EIM)
• Siebel installations
• Siebel Upgrades
• Project managers and planners
• Actuate reporting
• Configuration and complex scripting
• Computer Telephony Integration (CTI)

Microsoft Dynamics

We are in the process of getting certification from Microsoft on its Dynamics products including Microsoft Dynamic 3.0 CRM and this section will be updated soon. We intend to offer full implantation and service offerings for MS Dynamics CRM product line.

SalesLogix

We are in the process of getting certification from SalesLogix on its SAGE CRM product and this section will be updated soon. We intend to support all our customers with full service and delivery on SalesLogix Product line.